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<channel>
	<title>ACTSupport Blog: Hosting Technical Support News, Tips and Tricks</title>
	<atom:link href="http://www.actsupport.com/blog/feed" rel="self" type="application/rss+xml" />
	<link>http://www.actsupport.com/blog</link>
	<description>Outsource Web hosting and Technical Support Blog</description>
	<lastBuildDate>Sat, 28 May 2011 05:49:40 +0000</lastBuildDate>
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	<language>en</language>
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			<item>
		<title>Migrate containers</title>
		<link>http://www.actsupport.com/blog/migrate-containers</link>
		<comments>http://www.actsupport.com/blog/migrate-containers#comments</comments>
		<pubDate>Sat, 28 May 2011 05:49:40 +0000</pubDate>
		<dc:creator>Gokulakrishnan</dc:creator>
				<category><![CDATA[Blade / Virtualization]]></category>
		<category><![CDATA[Windows General]]></category>
		<category><![CDATA[migrating containers]]></category>
		<category><![CDATA[parallels]]></category>
		<category><![CDATA[Virtuozzo]]></category>
		<category><![CDATA[VPS]]></category>

		<guid isPermaLink="false">http://www.actsupport.com/blog/?p=410</guid>
		<description><![CDATA[Containers can be migrated via command line (windows)
Syntax
Simple format
vzmigrate -f  container_ID  -A  Destinationserver_IP -U administrator -P password
More functions
vzmigrate -f 175 -A {DestinationHNaddress} -U {Destination Node Administrative Username} -P {Password for account with rights on Destination Node} -r yes
The -r yes at the end of the command removes the container from the source [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Containers can be migrated via command line (windows)</strong></p>
<p><strong>Syntax</strong></p>
<p><strong>Simple format</strong></p>
<p>vzmigrate -f  container_ID  -A  Destinationserver_IP -U administrator -P password</p>
<p><strong>More functions</strong></p>
<p>vzmigrate -f 175 -A {DestinationHNaddress} -U {Destination Node Administrative Username} -P {Password for account with rights on Destination Node} -r yes</p>
<p>The -r yes at the end of the command removes the container from the source node after successful migration, it is optional.</p>
<p><strong>Example</strong><br />
vzmigrate -f  100 -A  11.11.11.12 -U administrator -P password</p>
<p>For more information refer</p>
<p>http://forum.parallels.com/pda/index.php/t-89784.html</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Prevent synattack in Windows server 2003</title>
		<link>http://www.actsupport.com/blog/prevent-synattack-in-windows-server-2003</link>
		<comments>http://www.actsupport.com/blog/prevent-synattack-in-windows-server-2003#comments</comments>
		<pubDate>Sat, 28 May 2011 05:47:26 +0000</pubDate>
		<dc:creator>Revathy</dc:creator>
				<category><![CDATA[Windows General]]></category>

		<guid isPermaLink="false">http://www.actsupport.com/blog/?p=421</guid>
		<description><![CDATA[To prevent synattack in Windows server 2003 please follow this-

Save the following in synattackprotect.reg and double click it to merge-

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters]
“EnableTCPChimney”=dword:00000000
“SynAttackProtect”=dword:00000002
“TcpMaxHalfOpen”=dword:00000064
“TcpMaxHalfOpenRetried”=dword:00000050
“TcpMaxPortsExhausted”=dword:00000005
“TcpMaxConnectResponseRetransmissions”=dword:00000003
]]></description>
			<content:encoded><![CDATA[<pre>To prevent synattack in Windows server 2003 please follow this-

Save the following in synattackprotect.reg and double click it to merge-

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters]
“EnableTCPChimney”=dword:00000000
“SynAttackProtect”=dword:00000002
“TcpMaxHalfOpen”=dword:00000064
“TcpMaxHalfOpenRetried”=dword:00000050
“TcpMaxPortsExhausted”=dword:00000005
“TcpMaxConnectResponseRetransmissions”=dword:00000003</pre>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Windows log file locations</title>
		<link>http://www.actsupport.com/blog/windows-log-file-locations</link>
		<comments>http://www.actsupport.com/blog/windows-log-file-locations#comments</comments>
		<pubDate>Sat, 28 May 2011 05:44:59 +0000</pubDate>
		<dc:creator>Gokulakrishnan</dc:creator>
				<category><![CDATA[Windows General]]></category>
		<category><![CDATA[IIS logs]]></category>
		<category><![CDATA[mail logs]]></category>
		<category><![CDATA[Windows logs]]></category>

		<guid isPermaLink="false">http://www.actsupport.com/blog/?p=416</guid>
		<description><![CDATA[Please note the path may differ with respect to the application installed or configured (IIS)
SMTP log files
C:\WINDOWS\system32\LogFiles\SMTPSVC1
 Webalizer other statistics logs
IIS -&#62; domain -&#62; website -&#62; right click -&#62; open -&#62; You can find account name / logs
ex: e:\billgates\logs
e:\billgates\microsoft.com
IIS logs
IIS -&#62; domain -&#62; properties -&#62; Website -&#62; properties -&#62; Log file directory -&#62; ex: c:\logfiles\www
 [...]]]></description>
			<content:encoded><![CDATA[<p>Please note the path may differ with respect to the application installed or configured (IIS)</p>
<p><strong>SMTP log files</strong></p>
<p>C:\WINDOWS\system32\LogFiles\SMTPSVC1</p>
<p><strong> Webalizer other statistics logs</strong></p>
<p>IIS -&gt; domain -&gt; website -&gt; right click -&gt; open -&gt; You can find account name / logs<br />
ex: e:\billgates\logs</p>
<p>e:\billgates\microsoft.com</p>
<p><strong>IIS logs</strong></p>
<p>IIS -&gt; domain -&gt; properties -&gt; Website -&gt; properties -&gt; Log file directory -&gt; ex: c:\logfiles\www</p>
<p><strong> FTP logs</strong></p>
<p>c:\logfiles\ftp</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Reported attack site</title>
		<link>http://www.actsupport.com/blog/reported-attack-site</link>
		<comments>http://www.actsupport.com/blog/reported-attack-site#comments</comments>
		<pubDate>Sat, 28 May 2011 05:39:40 +0000</pubDate>
		<dc:creator>Gokulakrishnan</dc:creator>
				<category><![CDATA[Linux/Windows Support]]></category>
		<category><![CDATA[Google webmaster]]></category>
		<category><![CDATA[Reported attack site]]></category>
		<category><![CDATA[sucuri.net]]></category>
		<category><![CDATA[unmaskparasites.com]]></category>

		<guid isPermaLink="false">http://www.actsupport.com/blog/?p=408</guid>
		<description><![CDATA[To remove &#8220;Reported attack site&#8221; banner from the website, website should be checked for Malware or malicious links.
The following sites are helpful in identifying the malware in a site.
1.  sitecheck.sucuri.net/scanner/
2.  unmaskparasites.com
Still the domain needs to be checked with the help of a programmer to remove it thoroughly. Once it is cleared, we can report to [...]]]></description>
			<content:encoded><![CDATA[<p>To remove &#8220;Reported attack site&#8221; banner from the website, website should be checked for Malware or malicious links.</p>
<p>The following sites are helpful in identifying the malware in a site.</p>
<p>1.  sitecheck.sucuri.net/scanner/<br />
2.  unmaskparasites.com</p>
<p>Still the domain needs to be checked with the help of a programmer to remove it thoroughly. Once it is cleared, we can report to Google webmaster tools to remove the listing (or to remove the banner from the site). Also it is highly recommended to change the existing passwords of the domain.</p>
]]></content:encoded>
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		<item>
		<title>Mssql management studio issues &#8211; DB in general</title>
		<link>http://www.actsupport.com/blog/mssql-management-studio-issues-db-in-general</link>
		<comments>http://www.actsupport.com/blog/mssql-management-studio-issues-db-in-general#comments</comments>
		<pubDate>Sat, 28 May 2011 05:39:24 +0000</pubDate>
		<dc:creator>Gokulakrishnan</dc:creator>
				<category><![CDATA[mssql]]></category>
		<category><![CDATA[management studio]]></category>
		<category><![CDATA[Microsoft Sql server management studio]]></category>
		<category><![CDATA[Mssql connectivity]]></category>

		<guid isPermaLink="false">http://www.actsupport.com/blog/?p=412</guid>
		<description><![CDATA[Error while opening Mssql 2005 management studio
MMC could not create the snap-in.
MMC could not create the snap-in. The snap-in might not have been installed correctly.
Name: Microsoft SQL Enterprise Manager
CLSID: {00100100-1816-11D0-8EF5-00AA0062C58F}
Fix
Run the following command as shown to fix this. Make sure you have installed the Msql in the path as shown or change it accordingly.
Run -&#62; [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Error while opening Mssql 2005 management studio</strong></p>
<p>MMC could not create the snap-in.<br />
MMC could not create the snap-in. The snap-in might not have been installed correctly.<br />
Name: Microsoft SQL Enterprise Manager<br />
CLSID: {00100100-1816-11D0-8EF5-00AA0062C58F}</p>
<p><strong>Fix</strong></p>
<p>Run the following command as shown to fix this. Make sure you have installed the Msql in the path as shown or change it accordingly.<br />
Run -&gt; C:\Program Files\Microsoft SQL Server\80\Tools\binn&gt;regsvr32 sqldmo.dll</p>
<p><strong>Database showing ’0 items’ in MsSQL mgmt studio</strong></p>
<p>If a working database shows no items then</p>
<p>1.  MsSQL mgmt studio -&gt; Right click the database -&gt; Bring it to offline</p>
<p>2. Now bring it back to online after some time. the database will show all the items.<br />
<strong>Problem in connecting database using Microsoft SQL server management studio.</strong></p>
<p>1.  In connection dialog box -&gt; Connection properties -&gt; Connect to database -&gt; Change to &#8220;master&#8221;</p>
<p>2.  Once this is performed, try connecting to the database again.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Problem with webmail</title>
		<link>http://www.actsupport.com/blog/problem-with-webmail</link>
		<comments>http://www.actsupport.com/blog/problem-with-webmail#comments</comments>
		<pubDate>Sat, 28 May 2011 05:35:30 +0000</pubDate>
		<dc:creator>Gokulakrishnan</dc:creator>
				<category><![CDATA[Windows General]]></category>
		<category><![CDATA[ime_admin]]></category>
		<category><![CDATA[ime_user]]></category>
		<category><![CDATA[mail]]></category>
		<category><![CDATA[webmail]]></category>

		<guid isPermaLink="false">http://www.actsupport.com/blog/?p=400</guid>
		<description><![CDATA[Webmail is not working
Cause &#8211; I
1. Make sure the IME_ADMIN and IME_USER are having permission for the webmail folder. IME_ADMIN should have full control.
2. If still there are problems, change the webmail’s application pool -&#62; prop -&#62; change to user / network service.
3. Make sure mail enable /Plesk DNS services are running.
4. Do a  IISreset [...]]]></description>
			<content:encoded><![CDATA[<p>Webmail is not working</p>
<p><strong>Cause &#8211; I</strong></p>
<p>1. Make sure the IME_ADMIN and IME_USER are having permission for the webmail folder. IME_ADMIN should have full control.</p>
<p>2. If still there are problems, change the webmail’s application pool -&gt; prop -&gt; change to user / network service.</p>
<p>3. Make sure mail enable /Plesk DNS services are running.</p>
<p>4. Do a  IISreset .</p>
<p><strong>Cause  &#8211; 2</strong></p>
<p>1.  Login to server</p>
<p>2.  Open Computer Management</p>
<p>3.  Click Web sites under IIS manager</p>
<p>4.  Locate webmail(mewebmail) and right click and click properties</p>
<p>5.  Under web site tab click advanced.</p>
<p>6.  You will see Ip address, port and host header vales.</p>
<p>7.  Click add.</p>
<p>8.  Enter Ip address(default or IP ADDRESS), port (80), and webmail.domainname.com.</p>
<p>9.  Click OK.</p>
<p>10.  Stop and start webmail web site.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Problem in starting Plesk name server service</title>
		<link>http://www.actsupport.com/blog/problem-in-starting-plesk-name-server-service</link>
		<comments>http://www.actsupport.com/blog/problem-in-starting-plesk-name-server-service#comments</comments>
		<pubDate>Sat, 28 May 2011 05:21:27 +0000</pubDate>
		<dc:creator>Gokulakrishnan</dc:creator>
				<category><![CDATA[Plesk]]></category>

		<guid isPermaLink="false">http://www.actsupport.com/blog/?p=394</guid>
		<description><![CDATA[If the Plesk name service could not start in the server. Then there could be a duplicate entry in the named.conf file
Location of named.conf file
c:\program files\ swsoft \ plesk \ dns\ var\ named.conf
Solution
1. Backup the named.conf file
2. Check for duplicate domain entries
3. Remove one duplicate entry and save the file
4. Now restart the Plesk name [...]]]></description>
			<content:encoded><![CDATA[<p>If the Plesk name service could not start in the server. Then there could be a duplicate entry in the named.conf file</p>
<p><strong>Location of named.conf file</strong></p>
<p>c:\program files\ swsoft \ plesk \ dns\ var\ named.conf</p>
<p><strong>Solution</strong></p>
<p>1. Backup the named.conf file<br />
2. Check for duplicate domain entries<br />
3. Remove one duplicate entry and save the file<br />
4. Now restart the Plesk name service.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Problem with Webshell (page not found error)</title>
		<link>http://www.actsupport.com/blog/problem-with-webshell-page-not-found-error</link>
		<comments>http://www.actsupport.com/blog/problem-with-webshell-page-not-found-error#comments</comments>
		<pubDate>Sat, 28 May 2011 05:18:44 +0000</pubDate>
		<dc:creator>Gokulakrishnan</dc:creator>
				<category><![CDATA[Hsphere]]></category>
		<category><![CDATA[Windows General]]></category>

		<guid isPermaLink="false">http://www.actsupport.com/blog/?p=390</guid>
		<description><![CDATA[ERROR:
Warning: Invalid argument supplied for foreach() in C:\Program Files\HSphere\3rdparty\WebShell4\includes\functions.php on line 768
Webshell link not opening from H-sphere control panel.
ex: H-sphere -&#62; user / reseller -&#62; File manager / FTP manager -&#62; Webshell -&#62; login -&#62; Page not found error
Solution:
Goto server -&#62; IIS -&#62; Default site -&#62; properties -&#62; Advanced -&#62; Add the site with port
]]></description>
			<content:encoded><![CDATA[<p><strong>ERROR</strong>:</p>
<p>Warning: Invalid argument supplied for foreach() in C:\Program Files\HSphere\3rdparty\WebShell4\includes\functions.php on line 768</p>
<p>Webshell link not opening from H-sphere control panel.</p>
<p><strong>ex</strong>: H-sphere -&gt; user / reseller -&gt; File manager / FTP manager -&gt; Webshell -&gt; login -&gt; <strong>Page not found error</strong></p>
<p><strong>Solution</strong>:</p>
<p>Goto server -&gt; IIS -&gt; Default site -&gt; properties -&gt; Advanced -&gt; Add the site with port</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>H-sphere – VPS – GENERIC ERROR</title>
		<link>http://www.actsupport.com/blog/h-sphere-%e2%80%93-vps-%e2%80%93-generic-error</link>
		<comments>http://www.actsupport.com/blog/h-sphere-%e2%80%93-vps-%e2%80%93-generic-error#comments</comments>
		<pubDate>Sat, 28 May 2011 05:17:26 +0000</pubDate>
		<dc:creator>Gokulakrishnan</dc:creator>
				<category><![CDATA[Hsphere]]></category>
		<category><![CDATA[Generic error]]></category>
		<category><![CDATA[VPS]]></category>
		<category><![CDATA[VPS – GENERIC ERROR]]></category>

		<guid isPermaLink="false">http://www.actsupport.com/blog/?p=388</guid>
		<description><![CDATA[There is a Generic error while signing up a VPS account
FIX

1. Open the user control panel -&#62; Plans -&#62; Temple directory -&#62; Type as &#8220;vz/template&#8221; without quotes (type the path as per the template folder available in the system)
2. Once this has been done, error free signup is possible.
]]></description>
			<content:encoded><![CDATA[<p>There is a Generic error while signing up a VPS account</p>
<p><strong>FIX<br />
</strong></p>
<p>1. Open the user control panel -&gt; Plans -&gt; Temple directory -&gt; Type as &#8220;vz/template&#8221; without quotes (type the path as per the template folder available in the system)</p>
<p>2. Once this has been done, error free signup is possible.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Enable Audio from remote machine through RDP</title>
		<link>http://www.actsupport.com/blog/enable-audio-from-remote-machine-through-rdp</link>
		<comments>http://www.actsupport.com/blog/enable-audio-from-remote-machine-through-rdp#comments</comments>
		<pubDate>Sat, 28 May 2011 05:14:05 +0000</pubDate>
		<dc:creator>riyas</dc:creator>
				<category><![CDATA[Windows General]]></category>
		<category><![CDATA[RDP sound redirection]]></category>
		<category><![CDATA[Remote Audio]]></category>
		<category><![CDATA[terminal Sound]]></category>

		<guid isPermaLink="false">http://www.actsupport.com/blog/?p=380</guid>
		<description><![CDATA[Here are the steps to follow to enable audio from remote machines in windows:
Steps:
1. First check the RDP application has audio enabled
Start -&#62; mstsc -&#62; options in RDC application -&#62; Local resources -&#62; Remote computer sound -&#62; choose “Bring to this computer”
2. Edit group policy of the remote machine
start -&#62; run -&#62; gepdit.msc -&#62; computer configuration -&#62; administrative templates -&#62; windows components -&#62; Terminal [...]]]></description>
			<content:encoded><![CDATA[<p style="background-color: transparent;margin-top: 0px;margin-right: 0px;margin-bottom: 24px;margin-left: 0px;vertical-align: baseline;padding: 0px;border: 0px initial initial">Here are the steps to follow to enable audio from remote machines in windows:</p>
<p style="background-color: transparent;margin-top: 0px;margin-right: 0px;margin-bottom: 24px;margin-left: 0px;vertical-align: baseline;padding: 0px;border: 0px initial initial"><strong>Steps:</strong></p>
<p style="background-color: transparent;margin-top: 0px;margin-right: 0px;margin-bottom: 24px;margin-left: 0px;vertical-align: baseline;padding: 0px;border: 0px initial initial">1. First check the RDP application has audio enabled<br />
<strong>Start </strong>-&gt; <strong>mstsc </strong>-&gt; <strong>options </strong>in RDC application -&gt;<strong> Local resources</strong> -&gt; <strong>Remote computer sound</strong> -&gt; choose “<strong>Bring to this computer</strong>”</p>
<p style="background-color: transparent;margin-top: 0px;margin-right: 0px;margin-bottom: 24px;margin-left: 0px;vertical-align: baseline;padding: 0px;border: 0px initial initial">2. Edit group policy of the remote machine<br />
<strong>start </strong>-&gt; <strong>run </strong>-&gt; <strong>gepdit.msc </strong>-&gt; <strong>computer configuration</strong> -&gt; <strong>administrative templates</strong> -&gt; <strong>windows components </strong>-&gt; <strong>Terminal services </strong>-&gt; <strong>client/server redirection</strong> -&gt; make sure to <strong>enable “Allow audio redirection”</strong></p>
]]></content:encoded>
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