Company
Everyday new hosting companies appear on the online scene. There's many similarities between different hosting services, but one facet of that word, "service" can make you or break you with your customers, the response and resolve time provided by your hosting service.
ACT understands this and guarantees a non-automated response to tickets in 30 minutes and maximum of 5 hours resolution time. Please refer SLA for specifications and conditions.
Response time is the time taken to notify the sender that we know that they have a problem and indicate what we plan to do about it. The resolution time is the time it will take to fix the customers problem on receipt of accurate descriptions of the problem and information/tools to resolve it.
