Company
If you do not have an online application or tool to manage your customer queries and receive them through emails, we can set it up in such a way that all such emails are checked and answered with same level of response and resolution time guarantees as given for helpdesk support.Techs configure your support email(s) in their systems here and set up alerts.They regularly monitor the incoming emails and resolve queries.
Escalations can also be done by forwarding the emails with a note, if any. This system is ideally suited for those companies that do not have a helpdesk however wish professional, organised and efficient management of customer queries and quick resolution of problems addressed through emails.
