Company
It is an online / browser-based customer support application where customers can open support requests which is then reviewed by support technicians on this end and communicate with the customers. Most helpdesk applications has many features such as queuing, creation of many departments, email piping, assigning ownerships to issues/requests, knowledge base, customized reports, performance report generation etc. Some of the widely used help desks are Kayako, Perldesk, Cerebrus, OSTickets etc. Our team has working experience in all these industry standard help desks.
