This is the easiest and preferred mode of communication used by the customers. Typically, you would route your calls on a timely basis or on a round the clock basis to a DID number assigned by us. On this end, we route the call to the respective support technician dedicated for your account. We would have the Phone support reps readily equipped with Cisco VOIP Phone, Planatronics headset and other dashboards, which is needed for them to support your customers' queries. All calls would be recorded for quality purpose. You can either use their existing call center system and just have us configure extensions on this end or we can have it configured on our call center setup on this end and handle the calls. Our Call center system uses Asterisk Server and we have all the facilities needed including Voice Logger, Barging, Whispering, Reports and Call Monitoring.

How beneficial can a voice solution be for your customers and thereby your business, where they can talk to a real, live, responsive, responsible person who will listen and help them get satisfaction? ACTSupport stands in agreement with your views on numerous benefits here and offers cost effective voice support solutions.

Your customers will experience the benefits of quick and effective customer service when they call our voice support technicians. A call is responded within 10 seconds and the tier 1 issues are resolved on the phone without the customer having to wait for 5 hours to get a resolution. For Level 2 / 3 issues, the issue is recorded and logged in to the helpdesk for further follow up. An ETA is given to the customer and if required a call back is also given to the customer once the issue is fixed. All our technicians have a minimum of 3+ years experience supporting international customers both technically and also on presales & billing. They speak neutral or American accent based on the customer they serve.

We use Asterisks server, Cisco Phones & SIP Technology for our call center. Calls are constantly monitored and reviewed for continual improvement. We have all the tools in place required for a well-equipped call center. The following diagram illustrates the functionality and the setup.

All our L1/L2 helpdesk support plans can be customized to include voice support.

ACTSupport has been the pioneer in introducing phone support in web hosting support industry. Clients have found the ticket- phone combo pack very effective in improving their customer satisfaction levels