Blade Server Support

Blade Server Support

Support does not just end with solving help desk queries of your customers and managing your servers. ACT has extended its support offerings to cover Virtual Private Servers – both traditional and blade frames. We have over 4 years of experience in traditional VPS support and over 1 year of experience in blade frame technology.

Technology Overview

Blade servers are efficient solutions for data centers requiring flexible, high-density deployment and management of high performance servers. Blade servers can pack more server performance into less space while reducing cost and complexity, simplifying deployment and management, and improving overall data center performance

Industry Trend and Requirement

According to research firm IDC, the blade server market is projected to grow from $2 billion in 2005 to more than $11 billion in 2010. IDC adds that spending on blades will soon represent 20 percent of customer budgets for new server hardware.

Blades today are in a commodity market, like an industry-standard server, this means there will be lot of buyers and sellers. However, this doesn’t mean that everyone has the appropriate knowledge level to deploy and use blade-based solutions. A blade server is really an enterprise sell because of the sophisticated nature of the product.

Blade server is far more complex than a regular industry-standard server and it’s quite a new concept technical expertise on which is still rare to find.

Therefore in order for the industry to utilize the benefits of this technology, a strong support background is required.

Our Client needs and Amulya Solution

Our client is a leader in server infrastructure virtualization with over 300 enterprise deployments and software proven in production for more than seven years

Though an independent player in a tough market; they have managed to survive when pioneers in the industry fell by the wayside. This has been possible by way of continual demonstration of technical expertise, of monitoring virtual and physical servers from one place. The company backs that up with plenty of disaster recovery (DR) and high availability features.

To ensure that their customers are offered the support with respect to the proper knowledge for deploying and implementing blades, our client chose Amulya as a partner on account of our presence and reputation in the industry and extensive working knowledge the Amulya team had on servers and related technology. The multi environment resource availability of teams working on both Windows and Linux environment and quick adaptability of the team to new technology came as a great advantage. Amulya fit the support requirements like a glove and became an essential part of the global support team in short span of time. Together they gathered the right knowledge and skills to deliver a blade-based solution that will fully meet a customer’s expectations also helping client’s transition to a true dynamic data center.

What the Support team does:

• Our team here handles support requests in the form of tickets and calls from organizations that deploy blade servers of our client
• Based on the nature of the request and its severity, the team analyses the problem, views or extracts logs, finds solutions, runs simulations in lab and communicates the same back to the in-house DC team at the customers site. The team also does remote login to analyze and resolve problems, whenever the situation demands
• In case of solutions that are a part of core product enhancement, they escalate the same to the client
• They view alert conditions, identify and isolate problem properly, identify the affected subassembly if any, request replacements and coordinate with service engineers to perform replacement procedures
• They also keep track of patches and updates regularly and utilize them for problem solving

The Amulya Advantage

The Amulya team comes with Technical expertise:

• Professionals with over 6 years of experience who can adapt to work with any kind of server due to their varied and strong knowledge of server fundamentals
• Hands on experience for over a year on blade server technology with strong understanding of the concepts of
  • Virtualization
  • Networking protocols
  • Storage area networking
  • Management software that enables server administrators to deploy, control and monitor server resources.
  • Virtualization software that enables maximum usage of server resources by creating virtual server resources that tap physical resources as needed by the application usage

Soft Skills:

• Quick learning and ability to grasp and deploy procedures specific to the companies that use these technology
• Ability to spot the problem root cause, visualize and test solutions
• Excellent verbal and written communication, which paves the way for optimal response and resolution time due to availability of choice over medium of communication- both voice and non voice support
• Ability to coordinate among customers, clients and client affiliates to get a problem resolved, work and deliver as a team
• Professional skills in dealing with corporate clients and customers
• Exposure to corporate procedures in technical support, which is essential to support the high end users and providers of such technologies
• Ability to see problems of varying dimensions as a challenge and follow a stress free positive approach to resolve them