24/7 Server Maintenance and Monitoring, Server Monitoring Services

Server Monitoring

The server and the services that are live and requires monitoring are added to the monitoring tools like Nagios, IPCheck, hyperspin, IPMonitor. The alerts are diverted to an email address from another network. Both the monitoring software and the email address are monitored on a 24/7 basis. Whenever there is an alert, an action is taken with in 5-10 minutes of the receipt of the alert. Based on the type of issue, the next action is taken. Some services require simple restarting, but others might take some server tweaking to be resolved such as a load spike or a DDOS attack. It is also made sure that the server/service is active in the monitoring software. If the server / service does not come back up, the root / cause is traced and then the team determines if that is something they can fix for sure. If that is out of their limits or scope, they escalate it to the data center or any next level team.

24 / 7 Server Monitoring