Technical Support

We help to maintain your Business Continuity and IT Performance via Multi Channel Support

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Outsourced technical support services from actsupport can help you maintain business continuity and IT performance for multi-vendor hardware and software solutions. Our portfolio extends to provide L1, L2, L3 Support, Service Installation, Problem Replication & Diagnostics, Billing, Invoicing and Escalation Support services, delivered through different channels such as Phone, Email, and Chat.

Business Critical Services

technical support

Business Critical Services

actsupport’s Business critical services ensure the best performance and high availability of all your server hardware/software, networking and storage devices and help to improve the operational efficiency.

  • 24×7 Designated support team.
  • Uninterrupted Communication channels.
  • ITIL based services.
  • Data / Service level security.
  • Custom Support plans.
  • Pre-defined SLA.

Remote Blade Server Support

technical support

Remote Blade Server Support

actsupport’s Remote Blade hardware and software support services help customers to manage their complete setup at any levels of support possible through remote services except the onsite assistance / hardware replacement, network setup and physical hardware migration.

  • Blade Hardware / Firmware / Management software provisioning / upgrade and SAN integration.
  • Setting up system tools like iLO, VC, iDRAC and KVM etc.
  • Assistance to Clients / Onsite Technicians on Maintenance tasks through Phone / Remote assistance tools.
  • Provisioning support on Virtual servers / network / switches.
  • Backup management – scheduling / restoration.
  • Monitoring and troubleshooting.
  • Disaster recovery planning and support.
  • Hardware Expertise – HP Bladesystem, DELL, IBM BladeCenter, Egenera BladeFrame and Fujitsu BX900.

Managed Security Services

technical support

Managed Security Services

actsupport has been providing IT Security and implementation of service to small and medium scale enterprises. We are experts in designing secure IT and Management Information systems for your organization which can help you in maintaining a competitive advantage at affordable cost.

Security Strategy

  • Evaluate current security environment.
  • Determine appropriate levels of security and operating model.
  • Implement security strategy.

Enterprise Security Services

Determine proactive step towards ensuring safe and secure computing environments.

Extended Enterprise Security

Design and deploy appropriate technologies to protect the enterprise.

Cyber Security

In-depth analysis of threats and implementing adaptive responses.

Network Support Solutions

technical support

Network Support Solutions

An efficient network means you can operate more cost-effectively, support users and business objectives. actsupport can help you to stay ahead of these challenges with a network that is responsive to business needs.

actsupport can deploy a new generation of wide area network (WAN) optimization solutions capable of real-time collaboration.

Our Services Include

  • Network Application Services.
  • Network Management Services.
  • Network Cloud infrastructure Services.
  • Unified Communications / UCaaS.

Cost Effective Plans For You!

Plans and Pricing

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