ACT - Technical Support

If you are a web hosting company and you opt for Customer Technical Support from ACT, here is how it works.

1) You sign up with ACT, choosing a plan for Customer Support.

2) Based on your plan, we get your server details, control panel details, mail account details and the ticket system URL. We also get a new login for us so that you can monitor our performance on the ticket system.

3) We login to your ticket system and start responding to your queries.

4) When setting changes are needed we will login to your server control Panel and fix the issue.

We support Control Panels like Plesk, Ensim, WHM/Cpanel, Hsphere, and Hosting Controller and any ticket system of your choice.

Operating systems

LINUX - all flavours
*BSD
WINDOWS - all flavours

Control panels (Installation, configuration, troubleshooting)

- Hsphere
- HELM
- CPanel
- Hosting Controller
- Ensim
- PLESK
- DirectAdmin

Technical Support

- Configuration and installation of FTP, HTTP, Mail, Database, and SSH
servers
- Custom supported software installation and configuration
- Updating software
- Firewall installation
- Server hardening and securing
- Server performance optimization
- Backup configuration
- control Panel Migrations
- Reboot Requests
- Initial Server Setup
- Support for: FreeBSD, Redhat, Fedora, CentOS
- Repairing a mySQL Database/Tables
- Custom kernel compiling and upgrades - grsec/other kernel patching.
- Apache /php modules installation/upgrades- Apache mod_rewrite
- customizing php safe mode
- Turck MMCache for PHP
- Install PRM (Process Resource Monitor)
- Install ionCube loader/zend
- Analyzing Apache log files
- Server loads
- .htaccess based
- Optimize and Tweak High-Traffic Servers- Nagios/Hypodus/MRTG Graph Setup
(Router/Switch)- SNMP Setup

Server security

- Denial of Service Attacks (DDoS, DoS) Apache 1.3 and 2.0 Flood/DoS/DDoS
- Protection with mod_dosevasive
- Changing APF log for TDP/UDP drop's
- RootCheck - Root Check
- Compile 2.6.7, 2.6.8, 2.6.8.1, 2.6.9, 2.6.10, 2.6.11.6 Kernel
- w/module-init-tools
- Rkhunter Installation
- Detect and Clean a hacked server -T0rnkit
- Disable Telnet
- Installation of mod_security for Apache
- Installation of BFD (Brute Force Detection)
- Installation of APF (Advanced Policy Firewall)
- E-mail Alert on Root SSH Login
- Masking of Web Server for Enhanced Security
- Chkrootkit - checking for intruders
- Creation of Welcome message for SSH logins
- Disabling Direct Root Login
- Update kernel to the latest release + security patches (grsecurity/openwall)
- Thorough security audit
- Installation of security updates as released by OS/Control Panel vendor
- Disabling unused and insecure services
- Removal of insecure packages and unnecessary software
- Log auditing for unusual activity
- Securing PHP
- Apache / MySQL tweaking for maximum performance
- SSH server hardening
- Securing /tmp directory
- Kernel tuning with sysctl
- PSAD (Port Scan Detector)
- SIM (System Integrity Monitor)
- PRM (Process Resource Monitor)
- MRTG / RRDTool (Bandwidth Usage Monitor)
- SNORT (Network Intrusion Detection System)
- ACID (Analysis Console for Intrusion Databases)
- TRIPWIRE (keeps track of every file being moved/edited in the system)
- AIDE (Advanced Intrusion Detection Environment)
- CHkrootkit (Rootkit/Exploit scanner reports sent daily)
- Samhain (File System Integrity Checker)
- Mailscanner installatation / setup
- ClamAV installation / setup
- Kernel tuning with sysctl
- SSL certificate installation
- Tripwire (keeps track of every file being moved/edited in the system)
- DDOS and SYN flood protection setup

Cpanel Based

- Install Zend Optimizer/Encoder on cPanel/WHM
- CPanel Awstats Fix - Stoped Logging on single domain
- Fixing rndc error in WHM/cPanel: rnd: connection failed: connection refused
- Installing mod_bandwidth For the Ultimate in Apache Utilization Control
- Fix Log Rotation Problems cPanel
- Change All Packages Themes in cPanel/WHM
- Change All User Themes in cPanel/WHM
- Updating Apache Using cPanel/WHM Easy Apache
- Extended Exim Logging
- Linux Apache ASP for cPanel/WHM
- How to Hide Bind cPanel/WHM
- Fix cPanel/WHM Quotas
- Disabling Password Reset Option cPanel/WHM
- Setting up Private Reseller Name Servers
- Linux cPanel/WHM - Reject Invalid Email
- Securing /tmp partition with cPanel/WHM
- Force Secure Login cPanel/WHM
- Default Index Page with New Accounts cPanel/WHM
- Modify Bandwidth Exceeded Page cPanel/WHM
- How to install Fantastico on cPanel/WHM

Website optimization

- Website (Web Page) Optimization
- High Performance/Traffic PHP Web Server - PHP Caching (eAccelerator)
- High Performance PHP - Installing eAccelerator on FreeBSD
- Ad Management Scripts/Software
- Broken Link Checkers
- Caching Web Site for Speed
- Cloaking in Web Hosting Web Sites Pages
- Hacking Attacks - How and Why
- Hacking Attacks - Prevention
- Managed Hosting Web Hosting
- OsCommerce Contributions
- OsCommerce for ECommerce Stores
- Speeding Up Web Page Loading
- Tracking Web Site Traffic
- Web Site Backup Webpage
- Web Site Compression
- Website/Network Monitoring
- Server Side Includes

# For all of the tasks that is *NIX, ACT can do the equivalent of the WINDOWS tasks provided it is available.